Handle order tracking, refunds, product questions, and more — automatically. Your customers get instant answers. You get your time back.
View Deployment StatusYou started a store, not a call center. Yet customer support eats hours every day.
Customers wait hours or days for simple answers. 53% abandon purchases if they can't get quick help.
Hiring support agents costs $3,000+/month per person. Most questions are repetitive and don't need a human.
"Do you have this in blue?" "What's your return policy?" Unanswered pre-sale questions are lost revenue.
No training required. No complex setup. Your AI agent learns your store automatically.
One-click install from the Shopify App Store. Authorize access and your AI agent starts indexing your products, policies, and FAQs.
→Set your brand colors, greeting message, and refund thresholds. Add the widget script to your theme — one line of code.
→Your AI agent answers customer questions 24/7 in any language. Complex issues get escalated to you with full context.
Five AI-powered capabilities that cover the full customer service lifecycle.
Customers check order status instantly. Integrates with AfterShip for real-time shipment tracking, checkpoint history, and estimated delivery dates.
AI reads your refund policy and applies it intelligently. Auto-approve small claims, auto-reject expired requests, escalate edge cases for your review.
AI-powered product search using your real inventory. Suggests products based on customer questions with pricing, availability, and variant details.
Customers request cancellations or address updates through chat. The AI validates fulfillment status before processing any changes.
Answers questions about your products, policies, shipping, and more — drawn from your actual store data, not generic templates.
Detects frustrated customers, repeated issues, and explicit human-agent requests. Hands off to your team with full conversation context.
See how store owners are saving time and growing sales with AI support.
"We used to spend 3 hours a day on 'where is my order' emails. Shopify Agent handles 80% of them automatically now. Game changer."
"The refund automation alone pays for itself. It follows our policy perfectly and only escalates the tricky ones. Saved us from hiring a second support rep."
"We get a lot of pre-sale questions in different languages. The AI handles French, Spanish, and German customers without us lifting a finger."
Start free. Upgrade when you're ready. Billed monthly through Shopify.
Common questions about AI customer service for Shopify.
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